Terms & Conditions

The following terms apply in relation to contracts arranged by Lowcosttravelgroup Ltd, as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by lowcosttaxis.com and ResortHoppa.com, which are the trading names of Lowcosttravelgroup Ltd.

Status of the Passenger(s) and their agents

Lowcosttravelgroup Ltd is a limited company registered in England, whose registered office address is East House, 109 South Worple Way, London SW14 8TN. Its company registration number is 4933736 and its VAT Registration number is 927589961.

Lowcosttravelgroup Ltd is at all times acting as the duly authorised agent of the supplier nominated on the written confirmation issued by Lowcosttaxis.com and / or ResortHoppa.com ("the written confirmation"). The terms and conditions applicable to the contract are those of the supplier and a copy of those terms will be supplied on request.

Status of the Passenger(s) and their agents  

The purchaser of the transport services specified in the written confirmation is the other party to the contract with the nominated supplier. If the contract is made by an agent, or any other person acting on behalf of the passenger whose name appears on the written confirmation, then that agent or other person is acting as the agent of the passenger.

Booking and payment

Bookings may be made online (www.lowcosttaxis.com) or by telephone. Where two or more people are included in the same booking, the person making the booking ("the lead name") shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and the terms and conditions of the nominated supplier on behalf of himself or herself and each member of the party.

Full payment is required at the time of booking. On receipt of such payment, Lowcosttravelgroup Ltd will issue, by email, fax or post the written confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the 'ticket' and must be presented to the Lowcosttravelgroup Ltd representative for both the outward and return journeys.

All payments made to Lowcosttravelgroup Ltd are non-refundable unless, for reasons beyond its control, Lowcosttravelgroup Ltd cancels the booking.

Child Seats 

The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. However there is an exemption for licensed taxis. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.

Child Pricing 

Shuttles: On shuttles no charge is made for children under the age of two as long as they sit on adult passengers lap. If a child of under two requires a seat they will be charged the full price. For children of two and above a seat must always be booked at the normal price for the shuttle in question.

Taxis and private transfers (other than private coach transfers):All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child , we strongly recommend that you bring your own due to the variation in quality and availability across destinations. In some areas we can request local child seats on your behalf. If a child seat is provided by the transport company a charge will apply.

Late bookings

We ask that any passengers travelling with a wheelchair advise Lowcosttravelgroup Ltd at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements. We will need to be informed if wheelchairs are folding, manual or include a battery and/or motor. This policy also applies to scooters.

Amendments to bookings 

Should you wish to change any details on the written confirmation, please inform us in writing as soon as possible either by email to admin@lowcosttaxis.com, fax or post (please see contact details below) to Lowcosttravelgroup Ltd.

Lowcosttravelgroup Ltd	Telephone:	0871 855 0350
Sussex House	(Telephone enquiries are handled by ResortHoppa,
London Road	a Lowcosttravelgroup Ltd company)
East Grinstead	Fax from the UK:	0871 855 0351
RH19 1HH	Email Address:	admin@lowcosttaxis.com

Booking amendments for flight numbers, timings, accommodation name or address and mobile number can be made on our website free of charge up to 5 days before the first departure date. If the amendment is made by email admin@lowcosttaxis.com request a £10 (Euro 12) administration charge will be made

Booking Amendments for changes in departure or return dates, resort, number of passengers or vehicle size must be made by email admin@lowcosttaxis.com and a £10 (Euro 12) amendment fee per booking for bookings 5 days before the first departure date. If the amendment leads to an increased cost this must be paid by the customer at the time of the request.

Any amendments made within 5 days and 2 days of the departure date must be made by email admin@lowcosttaxis.com and a £10 (Euro 12) amendment fee will apply plus any price increase. If the amendment leads to an increased cost paid by the customer the amendment fee will be waived.

Cancellation

If a cancellation is made on our website up to 14 days of the first departure date a full 100% refund will be made less a £20 (Euro 20) cancellation fee. If the cancellation is done by email a cancellation fee £30 (Euro 30)per booking will apply.

If a cancellation is made within 14 days of departure there is no refund.

Late bookings

Lowcosttravelgroup Ltd operates a policy of accepting bookings made up to 24 hours from the time of departure (certain selected routes do have a 48 hour cut off). We will do our best to accommodate your requirements within this time and, if we do accept your booking we reserve the right to charge a £10 or 13.00 euros per booking administration fee to cover our costs.

Baggage allowance and declaration 

All baggage must be clearly labelled with the owner's name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage (i.e. one suitcase and one piece of hand luggage). If a passenger requires carriage of baggage in excess of this allowance (e.g. skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. Lowcosttravelgroup Ltd reserves the right to make a charge for excess baggage, which must be paid prior to transportation, or to refuse carriage of the excess items.

Conditions of carriage 

The nominated supplier, its drivers and appointed agents, including Lowcosttravelgroup Ltd, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.

Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted unless express permission has been given by the driver.

All vehicles used by Lowcosttravelgroup Ltd are fully insured for passenger and third party claims, as required by the local law. Passenger's baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by the nominated supplier or by Lowcosttravelgroup Ltd. Lowcosttravelgroup Ltd will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to you.

Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the period of hire nor that it will reach its destination on time. Neither the nominated supplier nor Lowcosttravelgroup Ltd will incur any liability in the event of such a delay.

Lowcosttravelgroup Ltd and our nominated suppliers overseas will endeavour to monitor for any flight delays affecting arrival transfers. Whilst ever effort is taken to monitor such situations we do ask that Lowcosttravelgroup Ltd are advised of any new estimated arrival times when available (and if practical) so that services can be rescheduled accordingly . Shared shuttle clients encountering a fight delay will normally be reallocated to the next available service to their resort subject to availability.

If the arrival flight is diverted, we recommend that you contact Lowcosttravelgroup Ltd or our nominated supplier via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, an additional charge maybe applied.

Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Clients having pre-booked private transfers are required to supply full address details at the time of booking.

As agents for the nominated supplier, Lowcosttravelgroup Ltd accepts no liability for the failure of the nominated supplier to perform the contract or for any other incident in connection with the contract.

We will, nevertheless, do all we reasonably can to ensure that the transfers are completed in accordance with the contract.

Lowcosttravelgroup Ltd will accept no liability for any difficulty or service failure if clients are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel. We will not agree to any refund or compensation claims resulting from any service failure if passengers do not adhere to the procedures stated.

Our nominated local supplier will endeavour to carry shared shuttle passenger(s) with the minimum discomfort and inconvenience to his/her specified destination providing that this is a Tourist Board registered hotel, apartment or other Tourist Registered facility with full address. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:

• accidents causing delays to the vehicle
• exceptional or severe weather conditions
• compliance with requests of the police
• deaths and accidents on the road
• vandalism and terrorism
• unforeseen traffic delays
• industrial action by third parties
• problems caused by other customers
• other circumstances affecting passenger safety
• road closures due to local fiestas or other events
• properties that are not accessible to type of service booked

In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience for other passengers.

If the nominated supplier were to fail for any reason within their/our control to deliver passengers to their confirmed destination, we will endeavour to provide a suitable replacement. Any reimbursement made by Lowcosttravelgroup Ltd for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.

IN THE UNLIKELY EVENT OF A COMPLAINT

Lowcosttravelgroup Ltd take all customer service matters very seriously. If you are not satisfied with any element of the service provided we ask that you contact Lowcosttravelgroup Ltd in writing within 28 days of the date of the transfer so that any issues can be investigated. Details must be received either by fax, email at customerservice@lowcosttaxis.com or by post to Lowcosttravelgroup, Sussex House, London Road, East Grinstead, RH19 1HH. All feedback must be received in writing and no verbal statements can be accepted. We do endeavour to resolve any complaints received in writing within 28 days where possible.

Interpretation and application of these Terms

The terms which apply to the contract between the supplier and the lead name and his party are those of the supplier, a copy of which is available on request. If there is any conflict between these Terms and those of the supplier, then the latter will apply.